6. CONTRACTING PAYABLE SERVICES6.1 Price indication
Some of Image consulting services may be payable: on a one-time basis for consultations, and on a subscription basis for receipt of ongoing personal recommendations.
The price of each product will be indicated on the screen.
The prices will be indicated in local currency and include the corresponding Value Added Tax (VAT) and any other applicable taxes. The prices indicated will be current.
The offers will be clearly displayed on the screen.
DNA Style reserves the right to change its prices at any time. Such changes shall take effect immediately after publication.
DNA Style is committed to ensuring that the information contained in the application is true and does not contain any mistakes. Nevertheless, in case the functioning of the mobile application were affected by any error, DNA Style will correct this as soon as possible.
Although we endeavor to ensure that all prices on the mobile application are correct, errors may appear. In order to avoid them, DNA Style will check and verify the established prices. However, DNA Style won’t be legally bound to purchases made by users at an error price due to an error on the mobile application.
In such cases, DNA Style will attempt to contact the user and will send an email informing them about the error and the cancellation of the purchase. The user will have right to repurchase the product or service once the error has been resolved.
Should DNA Style be unable to get in contact with the user, the purchase will be cancelled and the payed amount will be refunded.6.2 Purchase procedure:
We inform you in accordance with article 27 LSCI that the purchase procedure will follow these steps:
1.The user will choose the service, consultation or subscription which they intend to pay for. The details of each service are described in the relevant section of the application.
2.Once the user chooses the service, he or she will access the contracting section, where they will be presented with the required legal information, a description of the service, the price of the service and any the extra fees and/or duration and validity of the service. The user can modify or cancel the offer of the services chosen.
3.The user must confirm the chosen service with the total price and description and choose a payment method. The user agrees to these terms and refuses his or her right of withdrawal from the contract by clicking a checkbox. If the aforementioned checkbox is not clicked, the user will not be able to confirm the purchase. The confirmation will be finalized by pressing a button titled “Proceed to Payment” or similar language to that effect.
4.Once this button is clicked, the user must finalize the purchase procedure by filling in the necessary information corresponding to the payment method chosen. Once the payment is complete, the user will have access to the content of the DNA Style application for which they paid. At this time, the user authorizes us to send him or her receipts for the services contracted and/or the bills generated by electronic means, to the email address provided during the registration process. If an invoice is required, you must enter the relevant tax data on the Service before placing the order.
We will also send you an email summary of the completed purchase, including the description, characteristics, duration, price, payment method and date of the contract. We inform the user that he or she has no right of withdrawal from the contract in accordance with article 103.m) TRLGDCU, because the service is totally provided as soon as the purchase is confirmed, through the allowance of the user to access the extra content or obtain a consultation.6.3 Payment method:
Purchases made through DNA Style can be paid for using the following methods:
- Application payment:
Payment in the Application will be made through the account on the Google Play or App Store platforms through which the Application is provided. The conditions of service established in the aforementioned platforms (https://play.google.com/about/play-terms.html
) (hereinafter, the "Conditions of the Platforms") are equally applicable to this service. By purchasing a consultation, the User authorizes DNA Style to charge the corresponding price through the chosen payment method.
Should you experience any issues with your order, you can contact our customer care team by the means specified in the Platform.6.4. Security in transactions
Your safety in making the transaction is guaranteed.
DNA Style has a secure server which encrypts all personal information, such that it cannot be read while travelling from your device to ours. All information about our users is confidential and is not provided to any company or organization.6.5 Cancellation:
You may cancel the consultation free of charge until you upload a photo and we have acknowledged recognition. If the application fails to recognize the photo you have uploaded, you have right to cancel the consultation free of charge.
We reserve the right to cancel the consultation without having to provide a just cause. In the event of cancellation at our instance, you shall be entitled to a refund of the amount paid.
To file a complaint, write to us at firstname.lastname@example.org.